Patient Access Communications Letter March 2024
Last Updated: Wednesday, 20 March 2024Dear Patient,
We are sorry to hear of your difficulty in getting through to the practice. This is not the service we strive to offer, we like many other Practices across the UK are struggling to meet the current level of demand for our services.
We will continue to do our best each day to deliver as many appointments as it is safe to do so.
We regularly review our access model and telephone data (particularly with a view to managing the 8am rush) and thought it would be useful to share some telephone data with you, along with ways in which you can help to reduce the 8am rush.
Appointment data
In February 2024, we provided -
- 8557 Pharmacy, GP, Advanced Nurse Practitioner appointments.
- 142 of those were not attended or cancelled.
- 138 were allocated to home visits.
Telephone data
This data is based on the summary of data received per week in February 2024:
|
Week Commencing (Monday) |
Calls Presented |
Calls Handled |
Calls Abandoned |
Avg Q Time |
Max Q Time |
Calls between 8 – 9am |
|
05/02/2024 |
1980 |
1832 |
148
|
00:02:02
|
00:23:16
|
436 |
|
12/02/2024
|
1888
|
1738
|
150
|
00:02:15
|
00:27:42
|
447 |
|
19/02/2024 |
2064
|
1883
|
181
|
00:02:21
|
00:28:09
|
417 |
|
26/02/2024 |
1561
|
1467
|
94
|
00:01:44
|
00:14:15
|
442 |
Ways in which you can help
|
8am rush |
Please only call from 8am if you really need a same day, urgent appointment. |
|
Types of Appointments
|
· Face to face – both on the day and prebook able up to 14 days in advance. These can be booked online via Patient Access or over the phone. · Telephone consultation – both on the day and prebook able up to 3 days in advance. These can be booked online or via telephone.
|
|
Calling for test results
|
Please contact us after 10.30am. |
|
Prescriptions |
We do not accept over the telephone unless you are registered as housebound at the practice. |
|
Community Pharmacy/Pharmacy First |
There are many things you don’t need to see a GP for as these can be dealt with by the Community Pharmacy. There is a new nationally commissioned service called Pharmacy First which has been implemented throughout Liverpool whereby it will offer treatment for seven common conditions, including:
|
|
Antibiotics |
Antibiotics do not work for viruses and so it may not be appropriate to issue you with antibiotics. Resistance to antibiotics is rising and they are no longer routinely used to treat chest infections, ear infections in children or sore throats (NHS England) as most viruses will clear up on their own. |
|
Self help |
Depending on the nature of your illness, some self-help remedies may be all that is needed. |
Did you know, we have . . .
Physiotherapist’s: Available Monday – Friday to help with back pain and joint pain.
Health Coach who can help with lowering cholesterol, losing weight and lifestyle changes.
Please speak to reception for more information.
Thank you for your support,
Aintree Park Group Practice Partners